Who we are
This statement is intended to inform you about the processing of your personal data and the use of cookies on the website www.shop.ergoswiss.eu. This website belongs to Ergoswiss Benelux B.V., De Stuwdam 51, 3815 KM Amersfoort, Nederland, +31 (0)33 476 89 22, info@ergoswiss.nl, registered with the Chamber of Commerce under number 32092400. 

Collection and use of personal data
We would like to draw your attention to the fact that we will collect and use the personal data you provide to us because this is necessary in the run-up to the conclusion of an agreement, in order to actually conclude an agreement with you and to feed. We will explain this further below. 

If you are a (potential) customer of ours, we use your data to communicate with you about our products, to deliver order (s) and to communicate with you smoothly and efficiently about your order (s), any repairs, handle returns and complaints, to make shopping in our web shop easier for you and to be able to send newsletters to you. 

Create an account
To make purchases via our web shop, you can create an account by registering. This is not mandatory, but useful if you place orders more often. When registering, we ask you to enter a number of personal details (name and address details). You can also specify a (standard) billing and delivery address. This allows you to go through the checkout faster during checkout, view your order history and easily make changes to your personal information and to your delivery and billing address. We store the specified personal data via the username and password you have chosen. You therefore do not have to enter this information every time. We only process your personal data in the context of a personal account with your permission. If your account 7 years is inactive, we will delete your account. 

Contact form and correspondence by e-mail
On the website you also have the option to fill in a contact form. 
You can also send us an e-mail at the e-mail address mentioned on the website or otherwise known to you. In both situations, the data you send will be kept for as long as is necessary to process your question or request correctly and completely. 

Advertising mailings
If you have given us permission to do so, we will keep the personal data you have provided and use it to inform you personally by e-mail in the future about our existing and new products and possibly to make you an offer for this. We send these newsletters once, every 3 moths/ quarter. Every time we send you an advertising mail, you have the option to let us know that you no longer appreciate this. 
See the unsubscribe link at the bottom of each mailing. You can also email us at any time at info@ergoswiss.nl to let us know that you no longer wish to receive newsletters.

Not obliged to provide data
You are not obliged to provide us with your personal data. If you provide us with insufficient or no personal data, however, we may not be able to carry out the aforementioned activities or may not be of good service to you. 

Retention period
We keep personal data of customers for a period of seven years after the end of the financial year in which the agreement with you has been fully executed. The seven-year period corresponds to the period within which we are obliged to keep our records for the tax authorities. After this period we will delete your personal data.

If you have left your personal data with us in the ordering process, but ultimately have not placed an order, we will store your data for the duration of 7 years.

Provision to third parties
1. Delivery service
In connection with the execution of any agreement with you, we may have to provide your personal data to the transport company to whom we provide your name and address details, so that the product can actually be delivered to you. We have a legitimate interest in this transfer, namely the interest to outsource certain activities to third parties. 

2. Server provider, Microsoft Office, MailChimp
We also use external server space to store (parts of) our sales administration and our customer database, of which your personal data are part. For this reason, your personal data is provided to our server space provider. We also use Microsoft Office and the associated storage options for e-mails and other files. Finally, we use MailChimp, a newsletter mailing service that belongs to “Apple”, a company in the United States. MailChimp has a Privacy Shield certificate, so that there is an appropriate level of protection for the processing of your personal data.

Your rights
You have the right to ask us to view your own personal data. If there is reason to do so, you can also request us to supplement your personal data or to change inaccuracies. In addition, you have the right to request to delete your personal data or to restrict the use of your personal data. You can also object to the collection and use of your data or file a complaint with the Dutch Data Protection Authority. Finally, you can request us to obtain your personal data or transfer that data to another person. To exercise your rights, please contact: Ergoswiss Benelux B.V., De Stuwdam 51, 3815 KM Amersfoort, Nederland, +31 (0)33 476 89 22, info@ergoswiss.nl. You can also contact us with questions or for more information about the collection and use of your personal data.

We use cookies on this website. A cookie is a small text file that is sent along with pages from this website and is stored by your browser on the hard drive of your computer. The information stored therein can be sent back to our servers.

Functional cookies
First of all, we use functional cookies. These are cookies that are necessary for our webshop to work properly. We use these cookies to remember the contents of the shopping cart and the information and options you have specified. Your consent is not required to place these cookies.

Analytical cookies
In addition, we use cookies from Google Analytics. We use Google Analytics to receive statistics that give us information about how visitors use our website. By using these cookies, personal data is processed (data related to the device you use or your browser, IP address and on-site activities). This processing takes place on the basis of our legitimate interest in understanding the use of our site to improve our online marketing.

The information collected with the cookies ends up on Google servers in the United States. Google has a Privacy Shield certificate, so that there is an appropriate level of protection for the processing of your personal data. 

We have set that Google Analytics cookies store data for the duration of (enter number of months, see the Google Analytics settings. Keep this period as short as possible). After that period, the data is automatically deleted. We can therefore no longer read this data.

We have set the Google Analytics service privacy-friendly in accordance with the manual that the Dutch Data Protection Authority has drawn up for this. These settings mean that we have concluded a processor agreement with Google, the last three digits of IP addresses have been masked, we have turned off the 'data sharing' setting with Google and we also do not use other Google services in combination with the Google Analytics cookies. By setting the analytical cookies privacy-friendly, your permission is not required for placement.

If you prefer to completely block the Analytics script, you can download an opt-out plug-in for Google Analytics here. With this plugin, your visit no longer counts in the statistics of all websites that use Google Analytics. 

If you would like more information about data processing by Google Analytics, please consult its own website here

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